![]() ![]() And as always we guarantee every item we sell."Ī business' reputation is made through its interactions with its customers. If you make claims of free shipping or returns, do so without hidden conditions and be very specific about your claims.įor example: "Free shipping on all orders over $50, excluding Alaska and Hawaii. If you're running a business, think about this: Would you like to be treated this way by your customers? If you don't want to be treated rudely, then don't treat others that way. If you’d like someone to advice and recommend the best product/service to you in an honest and faithful manner, do the same to your customers. ![]() Treat your customers the way you'd want to be treated, and they'll likely continue to shop with you-and tell their friends about you, too. Treat customers the same way you want to be treated. There's no reason to take it out on them and add to their bad experience.ġ3. Likewise, if you're selling a service, don't focus on how hard your competitors are working – focus on the benefits of your product or service.Įven if a customer is rude to you, that person might have had a bad day or may be having a bad life experience. If you're selling a product, don't focus on how much money you made because it looks "easy.” Instead, focus on the product itself. Similarly, don't use the terms "hustle" or "grind" (or any such terms) in your marketing materials if you're a business. Customers also hate the overuse of terms like "boss". Don't ask people to follow you on social media.ĭon't use bloated language that sounds like it's coming from a person with an advanced case of crippling depression or a small vocabulary.ĭon't use the term "traditionally" when describing something that is no longer traditional. There is no reason to make customers feel like they are being hassled when all they wanted was to purchase a product, ask questions, or spread the word about a brand.Ĩ. Customers are not big fans of surprise charges.īeing courteous is not only good manners it's also good business sense. Tell customers how much the item they are buying costs in labor and material, how much profit is made on it, and what their total cost will be when all fees and taxes are included where applicable. PaymentCloud has a great resource on this. Rewards may include things like free shipping when a customer spend a certain amount of money, or they refer people to you (loyalty points).įlexible billing options may include instalments and setting up easy pay plans (It’s safe to say no one likes carrying credit card debt).Īlso accept credit card payments. When a customer calls or emails, make sure the call is answered quickly, professionally, and get their problem solved (that's one of my biggest pet peeves). 1/7 - Giving Customers The Attention They Deserve ![]()
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